When you’re having your roof worked on, you may have questions, concerns and other issues that need to be resolved with your roofers or roofing company. At the start of a project, once you sign on the dotted line, you should have two points of contact: A salesperson and the office. The salesperson will be your go to for any questions about the roofing, time frame and issues that come up. The office will be your go to for any questions that your salesperson can’t answer.
Following Up With Your Roofers
Most of your interaction with the roofers, the guys doing your roof, will be on-site at your home. You can ask them questions when they arrive or are getting ready to leave for the day but everything else should be directed to your salesperson. After all, you want your roofers to be working on your roof and not answering questions they don’t have the answers to.
If you need to follow up on your roof, always get in touch with your salesperson first. Nine out of ten times, they can answer any questions you have and follow up with your roofers one-on-one to make sure your concerns are relieved. If you’re having trouble reaching your salesperson, call the office and see that they can connect you.
Every roofing company has a different way they handle keeping in touch with customers, so make sure you know the best way to keep in touch. Some other tips include:
- Don’t call right when they open or right before they close
Always try the salesperson first, they can answer more questions than you’d think
Always leave a message if you can’t reach your salesperson
If you’re not getting the answers you need, ask to speak to the owner
Following up with your roofers doesn’t have to be a headache. Just make sure you know who to contact, the best way to contact them and follow-up when you need to ensure your roof is getting done on time and with minimal issues.